Resolved -
Our Cloud Provider has fully resolved the issue. Bazaarvoice services are now fully restored after the issue on Monday October 20.
Current Status Update:
All services have been restored. The following services which were previously reported as impacted are now Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
* Content Moderation
* Bazaarvoice Contextual Commerce
* Insights Dashboards
* Feed Imports and Exports
* Reports & Alerts Delivery
* Content Collection/RRE Links
* Transaction Data Ingestion
This message closes out our communication on this incident. For any remaining concerns, please open a support ticket.
Oct 23, 11:02 CDT
Update -
Our Cloud Provider has fully resolved the issue. Only a few Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. The rest are fully available.
Current Status Update:
Most services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
* Content Moderation
* Bazaarvoice Contextual Commerce
* Insights Dashboards
* Feed Imports and Exports
* Reports & Alerts Delivery
Services with Partial Impact / Under Active Investigation & Mitigation:
* Content Collection: A subset of emails such as Review Request Emails (RREs) are currently returning 404s on their links. The root cause is identified and remediation actions are underway. We will mark this as fully available after confirming links are working across all emails.
* Transaction Data Ingestion (backlog): While functionality has been restored, Bazaarvoice is aware of a subset of transaction feeds that did not successfully process, returning timeout errors. Those files will be re-processed by October 23 without further action needed by the impacted clients.
We will provide our next update by Oct. 23, 11am CDT or as soon as new information becomes available. Thank you for your continued patience.
Oct 22, 16:02 CDT
Update -
Current Status Update:
Most services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
* Content Moderation
* Bazaarvoice Contextual Commerce
* Insights Dashboards
* Feed Imports and Exports
Services with Partial Impact / Under Active Investigation & Mitigation:
* Reports & Alerts Delivery: Almost all reports from Oct. 20th have now triggered their corresponding email. We will mark this as fully available after confirming all reports have successfully triggered.
* Content Collection: A subset of emails such as Review Request Emails (RREs) are currently returning 404s on their links. The root cause is identified and remediation actions are underway. We will mark this as fully available after confirming links are working across all emails.
* Transaction Data Ingestion (backlog): While functionality has been restored, Bazaarvoice is aware of a subset of transaction feeds that did not successfully process, returning timeout errors. Those files will be re-processed by October 23 without further action needed by the impacted clients.
We will provide our next update by 4pm CDT or as soon as new information becomes available. Thank you for your continued patience.
Oct 22, 13:21 CDT
Update -
Our Cloud Provider has fully resolved the issue. Only a few Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. The rest are fully available.
Current Status Update:
Most services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
* Content Moderation
* Bazaarvoice Contextual Commerce
* Insights Dashboards
* Feed Imports and Exports
Services with Partial Impact / Under Active Investigation & Mitigation:
* Reports & Alerts Delivery: For reports generated on October 20, we will be sending the emails containing the links to those reports on October 22.
We will provide our next update by 1:00 Wednesday CDT / 16:00 Wednesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.
Oct 21, 14:56 CDT
Update -
Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
* Content Moderation
* Bazaarvoice Contextual Commerce
Services with Partial Impact / Under Active Investigation & Mitigation:
* Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Scheduled and on demand reports from October 21 are being processed as expected.
* Insights Dashboards: Dashboards will be updated by 6pm UTC+1 approx
* Feed import and exports: We are investigating delays in feed processes.
We will provide our next update by 15:00 Tuesday CDT / 21:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.
Oct 21, 10:06 CDT
Update -
Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
Services with Partial Impact / Under Active Investigation & Mitigation:
* Content Moderation: We are coming to the end of the backlog of moderation decisions
* Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Once the backlog is processed, we will begin processing scheduled reports for October 21.
* Insights Dashboards: Dashboards will be updated by 3pm UTC+1 approx.
* Feed import and exports: We are investigating delays in feed processes.
Other Side Effects for Related Services:
* Bazaarvoice Contextual Commerce - Some catalog ingestion remains under monitoring
We will provide our next update by 10:00 Tuesday CDT / 16:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.
Oct 21, 04:34 CDT
Update -
Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
* Email Sending and Transaction Data Ingestion
Services with Partial Impact / Under Active Investigation & Mitigation:
* Content Moderation: We are working through the backlog of moderation decisions
* Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Once the backlog is processed, we will begin processing scheduled reports for October 21.
* Insights Dashboards: Dashboards will be updated after Tuesday’s report processing
* Feed import and exports: We are investigating delays in feed processes.
Other Side Effects for Related Services:
* Influenster - Some catalog ingestion remains temporarily halted
* Bazaarvoice Contextual Commerce - Some catalog ingestion remains temporarily halted
We will provide our next update by 03:00 Tuesday CDT / 09:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.
Oct 20, 21:25 CDT
Update -
We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Our Cloud Provider has been posting regular updates to us and is making positive progress on the underlying cloud service issues.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Bazaarvoice Portal
* API Connectivity
* Ratings and Reviews Hosted Display
* Bazaarvoice Vibe
Services with Partial Impact / Under Active Investigation & Mitigation:
* Content Moderation: Moderation services will be delayed
* Reports & Alerts Delivery: We are continuing to investigate a partial impact.
* Email Sending and Transaction Data Ingestion: We are investigating a partial impact.
* Insights Dashboards: We are investigating delays.
* Feed import and exports: We are investigating delays in feed processes.
Other Side Effects for Related Services:
* Influenster - Catalog ingestion and campaigns creation have been temporarily halted
* Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted
We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience.
NEXT UPDATE:
Oct 20th, 2025 at 8pm CDT
Oct 20, 16:11 CDT
Update -
We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Our Cloud Provider has been posting regular updates to us and is making positive progress on the underlying cloud service issues.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support - Community is up but voicemails may be impacted - please open a ticket and choose Production Outage for any Critical issues
* Ratings and Reviews Hosted Display
Services with Partial Impact / Under Active Investigation & Mitigation:
* Bazaarvoice Portal: Portal users may experience intermittent outages
* Content Moderation: Moderation services will be delayed
* Reports & Alerts Delivery: We are investigating a partial impact.
* Email Sending and Transaction Data Ingestion: We are investigating a partial impact.
* Insights Dashboards: We are investigating delays.
* API Connectivity and errors: We are investigating an intermittent impact to API services.
* Feed import and exports: We are investigating delays in feed processes.
Other Side Effects for Related Services:
* Influenster - Catalog ingestion and campaigns creation have been temporarily halted
* Bazaarvoice Vibe - Catalog ingestion has been temporarily halted
* Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted
We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience.
NEXT UPDATE:
Oct 20th, 2025 at 5pm CDT
Oct 20, 13:59 CDT
Update -
We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution.
Current Status Update:
Some services have been restored. The following are currently Fully Available:
* Bazaarvoice Support
* Ratings and Reviews Hosted Display
Services with Partial Impact / Under Active Investigation & Mitigation:
* Bazaarvoice Portal: Portal users may experience intermittent outages
* Content Moderation: Moderation services will be delayed
* Reports & Alerts Delivery: We are investigating a partial impact.
* Email Sending and Transaction Data Ingestion: We are investigating a partial impact.
* Insights Dashboards: We are investigating delays.
* API Connectivity and errors: We are investigating an intermittent impact to API services.
* Feed import and exports: We are investigating delays in feed processes.
Other Side Effects for Related Services:
* Influenster - Catalog ingestion and campaigns creation have been temporarily halted
* Bazaarvoice Vibe - Catalog ingestion has been temporarily halted
* Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted
We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience.
NEXT UPDATE:
Oct 20th, 2025 at 8 PM GMT / 2 PM CDT
Oct 20, 11:56 CDT
Update -
We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution.
Current Status Update:
Most services have been restored. The following are currently Fully Available:
* Bazaarvoice Portal
* Bazaarvoice Support
* Content Moderation
* Bazaarvoice Vibe
* Influenster
* Ratings and Reviews Hosted Display
Services with Partial Impact / Under Active Investigation & Mitigation:
* Reports & Alerts Delivery: We are investigating a partial impact.
* Email sending and transaction data ingestion: We are investigating a partial impact.
* Insights Dashboards: We are investigating delays.
* API Connectivity and errors: We are investigating an impact to API services.
* Feed import and exports: We are investigating delays in feed processes.
We will provide our next update in 4 hours or as soon as new information becomes available. Thank you for your continued patience.
NEXT UPDATE:
Oct 20th, 2025 at 2.30pm CST
Oct 20, 10:34 CDT
Update -
We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution.
Current Status Update:
Most services have been restored. The following are currently Fully Available:
* Bazaarvoice Portal
* Bazaarvoice Support
* Content Moderation
* Bazaarvoice Vibe
* Influenster
* Ratings and Reviews Hosted Display
Services with Partial Impact / Under Active Investigation & Mitigation:
* Reports & Alerts Delivery: We are investigating a partial impact.
* Review Request Email Sending: We are investigating a partial impact.
* Insights Dashboards: We are investigating delays.
We will provide our next update in 4 hours or as soon as new information becomes available. Thank you for your continued patience.
NEXT UPDATE:
Oct 20th, 2025, 4:30 PM BST, 10.30AM CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Oct 20, 06:36 CDT
Monitoring -
We are actively working to restore full service following a major disruption caused by a significant Cloud Provider outage that began today at 1:26 AM PDT. The fixes have now been applied by the Cloud Provider.
This issue impacted a majority of Bazaarvoice services for approximately two hours.
Current Status Update:
* Bazaarvoice Portal: Fully Available / Resolved
* Bazaarvoice Support: Fully Available / Resolved
* Content Moderation: Fully Available / Resolved
* Bazaarvoice Vibe: Fully Available / Resolved
* Influenster: Fully Available / Resolved
* Reports Delivery: Partial Impact / Active investigation mitigation
* Ratings and Reviews Hosted Display: Fully Available / Resolved
Our engineering teams are working actively to resolve the issue and restore full service.
We will provide our next update in 2 hours or as soon as new information becomes available.
NEXT UPDATE:
Oct 20th, 2025, 12:30 PM BST, 6.30AM CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Oct 20, 04:55 CDT