Bazaarvoice

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Conversations Platform Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Vibe Operational
90 days ago
99.99 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Contextual Commerce (CoCo) Operational
90 days ago
100.0 % uptime
Today
Creator Marketing Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal Operational
90 days ago
99.97 % uptime
Today
Portal Applications Operational
90 days ago
99.87 % uptime
Today
Try It and Retailer Sampling Operational
90 days ago
100.0 % uptime
Today
Configuration Hub Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections Operational
90 days ago
100.0 % uptime
Today
Brand Edge Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.99 % uptime
Today
Case Submission Operational
90 days ago
99.98 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Hybris Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 27, 2026
Degradation – Stale data in Reports and Insights dashboards
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 27, 14:13 CDT
Update - Bazaarvoice has released a solution to the issue impacting Reports and Insights dashboards causing stale data. Our engineering team is now monitoring the matter to ensure that no issues persist. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 27th, 2026, 11:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 26, 12:04 CDT
Monitoring -

Custom Reports Data processing for March 25 is currently delayed.



Scheduled Reports: Generation for March 26 is currently paused. Our engineering team has identified the root cause and implemented a fix. We expect reports delivery to resume starting at 1:00 PM UTC (7:00 AM CST)



On-Demand Reports: While reports can be generated, "Yesterday" queries will not show updated data until 1:00 PM UTC (7:00 AM CST) .



Insights: Processing delays for March 25 have impacted data freshness. The standard 48-hour window has been extended; currently, Insights reflect data from 72 hours ago.



Next Steps

We are actively working to restore full functionality and will provide an update at the time designated below, or sooner if new information becomes available. We apologize for the inconvenience.



NEXT UPDATE:
March 26th, 2026, 11:00 AM CST
Mar 26, 06:00 CDT
Identified - Bazaarvoice has identified an issue impacting the Reports and Insights dashboards causing stale data. Our engineering team has identified the root cause and is actively working to restore the functionality to the Portal Reports and Insights. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 26th, 2026, 8:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 26, 01:53 CDT
Mar 26, 2026
Mar 25, 2026
Degradation - Delay in review processing
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 25, 17:33 CDT
Update - Bazaarvoice continues implementation of an update to prevent rare delays in review processing. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 25th, 2026, 11:00AM CST
Mar 23, 11:54 CDT
Identified - Bazaarvoice has identified the root cause and recovery is in process. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 23rd, 2026, 11:00AM CST
Mar 20, 17:01 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 20th, 2026, 5:00PM CST
Mar 20, 09:14 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 19th, 2026, 5:00PM CST
Mar 18, 18:00 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 18th, 2026, 5:00PM CST
Mar 17, 16:57 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 17th, 2026, 5:00PM CST
Mar 16, 16:47 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 16th, 2026, 5:00PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 16, 09:33 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 16th, 2026, 06:00AM CST
Mar 16, 00:01 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 15th, 2026, 11:00PM CST
Mar 15, 16:59 CDT
Investigating - Bazaarvoice has identified an issue that is causing an intermittent delay with review processing(new and updated reviews) for a small subset of clients. We are continuing to investigate the root cause and will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:
March 15th, 2026, 6:00PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 15, 11:37 CDT
Degradation: Intermittent login failure when accessing Portal
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 25, 17:28 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 25rd, 2026, 11:00AM CST
Mar 23, 11:56 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 23rd, 2026, 11:00AM CST
Mar 20, 17:02 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 20th, 2026, 5PM CST
Mar 20, 09:12 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 19th, 2026, 5PM CST
Mar 18, 18:01 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 18th, 2026, 5PM CST
Mar 17, 16:56 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 17th, 2026, 5PM CST
Mar 16, 16:50 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 16th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 12, 16:45 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 12th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 9, 15:26 CDT
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 9th, 2026, 4AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 6, 14:08 CST
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 6th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 5, 14:21 CST
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 5th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 4, 13:29 CST
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 4th, 2026, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 4, 07:18 CST
Update - Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 3rd, 2026, 6:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 3, 05:07 CST
Update - Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 3rd, 2026, 5AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Bazaarvoice Portal - Portal Applications
Mar 2, 14:59 CST
Monitoring - Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 2nd, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Bazaarvoice Portal - Portal Applications
Mar 2, 08:06 CST
Identified - Bazaarvoice has identified an issue causing intermittent login failures when accessing Portal (portal.bazaarvoice.com). We have implemented the fix and are currently monitoring the results. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 2nd, 2026, 07:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 2, 02:03 CST
Mar 24, 2026

No incidents reported.

Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Mar 19, 2026

No incidents reported.

Mar 18, 2026
Degradation - Portal Reports missing product data
Resolved - This incident has been resolved.
Mar 18, 17:58 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 18th, 2026, 5PM CST
Mar 17, 16:55 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 17th, 2026, 5PM CST
Mar 16, 16:52 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 16th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 12, 16:44 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 12th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 11, 17:13 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 11th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 10, 16:06 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 10th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 9, 14:10 CDT
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 9th, 2026, 4AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 6, 14:07 CST
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 6th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 5, 14:21 CST
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 5th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 4, 13:28 CST
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 4th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 4, 07:18 CST
Update - Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.


NEXT UPDATE:
March 3rd, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 2, 14:58 CST
Monitoring - Bazaarvoice has implemented a fix for an issue that caused product data to be missing from on-demand and scheduled reports. All affected reports have been regenerated. We will continue to monitor the situation and will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 2nd, 2026, 03:00 PM CST
Feb 27, 14:14 CST
Identified - Bazaarvoice has identified an issue where on-demand and scheduled reports are missing product data. We are currently working on a fix and will regenerate the reports once resolved. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
February 27th, 2026, 03:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 27, 10:43 CST
Mar 17, 2026
Mar 16, 2026
Mar 15, 2026
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

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