Bazaarvoice Status

Bazaarvoice

Degradation: Delay in content processing

Update - Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

September 15th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Sep 12, 2025 - 16:45 CDT

Monitoring - Bazaarvoice has implemented a solution and content processing is operational for all clients. We are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

September 12th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Sep 11, 2025 - 13:43 CDT

Investigating - Bazaarvoice has identified a degradation of content processing impacting clients on Cluster 4 in the US region. Users are able to submit content, but content processing is delayed up to 24 hours. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

Note: Clients can identify which cluster they are on by navigating to the Portal > Hosting Summary section.

NEXT UPDATE:

September 11th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select “Open a Case” to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Sep 11, 2025 - 11:15 CDT

Uptime over the past 90 days. View historical uptime.

Conversations Platform Operational

90 days ago

100.0 % uptime

Today

Content Display Operational

90 days ago

100.0 % uptime

Today

Content Submission Operational

90 days ago

100.0 % uptime

Today

Syndication Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Moderation Service Operational

90 days ago

100.0 % uptime

Today

Email Notifications Operational

90 days ago

100.0 % uptime

Today

SEO Service Operational

90 days ago

100.0 % uptime

Today

Feed Processing Operational

90 days ago

100.0 % uptime

Today

SFTP Service Operational

90 days ago

100.0 % uptime

Today

Legacy (PRR) Platform Operational

90 days ago

100.0 % uptime

Today

Content Display Operational

90 days ago

100.0 % uptime

Today

Content Submission Operational

90 days ago

100.0 % uptime

Today

Syndication Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Moderation Service Operational

90 days ago

100.0 % uptime

Today

Email Notifications Operational

90 days ago

100.0 % uptime

Today

SEO Service Operational

90 days ago

100.0 % uptime

Today

Feed Processing Operational

90 days ago

100.0 % uptime

Today

SFTP Service Operational

90 days ago

100.0 % uptime

Today

Social Commerce Operational

90 days ago

100.0 % uptime

Today

Content Display Operational

90 days ago

100.0 % uptime

Today

Content Collection Operational

90 days ago

100.0 % uptime

Today

Portal Operational

90 days ago

100.0 % uptime

Today

Syndication Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Moderation Service Operational

90 days ago

100.0 % uptime

Today

Granify Operational

90 days ago

100.0 % uptime

Today

Affable Operational

90 days ago

100.0 % uptime

Today

Bazaarvoice Portal Operational

90 days ago

100.0 % uptime

Today

Portal Applications Operational

90 days ago

100.0 % uptime

Today

Try It and Retailer Sampling Operational

90 days ago

100.0 % uptime

Today

Configuration Hub Operational

90 days ago

100.0 % uptime

Today

Workbench Operational

90 days ago

100.0 % uptime

Today

Connections Operational

90 days ago

100.0 % uptime

Today

Brand Edge Operational

90 days ago

100.0 % uptime

Today

Brand Community Sampling Operational

90 days ago

100.0 % uptime

Today

Branded Sampling Portal Operational

90 days ago

100.0 % uptime

Today

Content Submission Operational

90 days ago

100.0 % uptime

Today

Email Notifications Operational

90 days ago

100.0 % uptime

Today

Support Community Operational

90 days ago

100.0 % uptime

Today

Case Submission Operational

90 days ago

100.0 % uptime

Today

Live Chat Operational

90 days ago

100.0 % uptime

Today

Phone Support Operational

90 days ago

100.0 % uptime

Today

Knowledge Operational

90 days ago

100.0 % uptime

Today

Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Bazaarvoice Developer Portal Operational

90 days ago

100.0 % uptime

Today

Partner Integrations Operational

90 days ago

100.0 % uptime

Today

Contextual Commerce Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Unresolved incident: Degradation: Delay in content processing.

Sep 11, 2025

Sep 10, 2025

No incidents reported.

Sep 9, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 05:10 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:30 CDT

Scheduled - Bazaarvoice will be performing scheduled maintenance on the staging environment from 8.30am UTC - 10.10am UTC. During this time, clients may notice impacts in staging applications including Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window.
Sep 8, 10:01 CDT

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

Outage - Production Service Interruption on all Sites

Resolved - Bazaarvoice has identified an issue with the portal's functionality was unavailable. All user actions, including login, data submission, and content retrieval, were blocked for around 30 mins time. The root cause of this issue has been identified. This could have impacted their operations, data submission, and user experience. However, the issue has been resolved from our end.

[1337]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Aug 31, 04:52 CDT

Related

Past Incidents