Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Portal - Insights application to have a 24 hour delay to the data available in Insights. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 19th, 2026, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 19, 2026 - 03:36 CST
Conversations Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Vibe
Operational
90 days ago
99.98
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Contextual Commerce (CoCo)
Operational
90 days ago
99.91
% uptime
Today
Creator Marketing
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Degraded Performance
90 days ago
99.88
% uptime
Today
Portal Applications
Degraded Performance
90 days ago
99.76
% uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
99.85
% uptime
Today
Configuration Hub
Operational
90 days ago
99.85
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
Operational
90 days ago
99.85
% uptime
Today
Brand Edge
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
99.95
% uptime
Today
Case Submission
Operational
90 days ago
99.85
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Hybris
Operational
90 days ago
100.0
% uptime
Today
Salesforce Commerce Cloud
Operational
90 days ago
100.0
% uptime
Today
Magento
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jan 19, 2026
Unresolved incident: Degradation - 24 hour content delay within the Portal: Insights application.
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 6, 09:20 CST
Investigating -
Bazaarvoice has identified an issue causing delays in Portal report generation (both scheduled and on-demand) for the majority of clients today, Tuesday, January 6th. Our engineering team is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: January 6th, 2026, 11:00 AM CST
[1364]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 6, 04:31 CST
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 5, 12:56 CST
Update -
Bazaarvoice continues to investigate an issue that is causing delays in Portal report generation(scheduled and on-demand). We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: January 5th, 2026, 3:00 PM CST
Jan 5, 11:01 CST
Investigating -
Bazaarvoice has identified an issue causing delays in Portal report generation (both scheduled and on-demand) for the majority of clients today, Monday, January 5th.
Our engineering team is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: January 5th, 2026, 11:00 AM CST
[1364]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 5, 06:43 CST