Bazaarvoice

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Conversations Platform Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Vibe Operational
90 days ago
99.99 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Contextual Commerce (CoCo) Operational
90 days ago
100.0 % uptime
Today
Creator Marketing Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal Operational
90 days ago
99.99 % uptime
Today
Portal Applications Operational
90 days ago
99.96 % uptime
Today
Try It and Retailer Sampling Operational
90 days ago
100.0 % uptime
Today
Configuration Hub Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections Operational
90 days ago
100.0 % uptime
Today
Brand Edge Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.99 % uptime
Today
Case Submission Operational
90 days ago
99.98 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Hybris Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 10, 2026
Degradation - Portal Alerts
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 10, 10:13 CDT
Update - Bazaarvoice continues to monitor to ensure a full resolution. To review content that may have not triggered an alert, a Portal Report can be generated by following the steps below:

1. Portal > Insights > Reports
2. New report > Download reviews...
3. Apply desired Filters > Run report

NEXT UPDATE:

April 10th, 2026, 12:00PM CST

If you have any questions, please contact Bazaarvoice Support.
Apr 9, 11:19 CDT
Monitoring - Bazaarvoice has applied a fix and continues to monitor the situation to ensure a full resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

April 9th, 2026, 11:00AM CST

If you have any questions, please contact Bazaarvoice Support.
Apr 8, 10:53 CDT
Update - Bazaarvoice is currently investigating a technical issue affecting Portal Alerts that specifically use Moderation Status filters. While these event-triggered notifications are currently failing to send, all other alert types - including those for Content, Products, and Product Feeds - remain fully operational.

Our engineering team has identified the root cause and is currently working on a fix. We will provide a further update at the time noted below or as soon as more information is available.

NEXT UPDATE:

April 8th, 2026, 3:00AM CST

[1391]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 7, 20:28 CDT
Identified - Bazaarvoice has identified a failure of event-triggered Portal Alerts that have a Moderation Status selection. Other alerts with Content, Products, or Product Feed selections remain operational.

A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

April 7th, 2026, 9:00PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 7, 14:08 CDT
Degradation - Delayed Reports
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 10, 09:38 CDT
Update - Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:

April 10th, 2026, 1:00 PM  CST

If you have any questions, please contact Bazaarvoice Support.
Apr 9, 12:01 CDT
Update - Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:

April 9th, 2026, 1:00 PM  CST

If you have any questions, please contact Bazaarvoice Support.
Apr 8, 15:08 CDT
Update - Bazaarvoice has deployed a fix and the failed on-demand and scheduled reports have been re-generated. We are continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE:

April 8th, 2026, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Apr 8, 09:36 CDT
Monitoring - Bazaarvoice continues to work towards a resolution and is currently monitoring the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

April 8th, 2026, 10:00AM CST


[1390]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 8, 05:27 CDT
Update - Bazaarvoice is continuing to see positive progress in resolving the processing delays affecting both on-demand and scheduled Portal Reports. Our engineering team remains fully engaged on a fix. We will provide a further update at the time noted below, or sooner if new information becomes available.

NEXT UPDATE:

April 8th, 2026, 4:00 AM CST

[1390]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 7, 22:58 CDT
Update - Bazaarvoice is continuing to make progress in resolving the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

April 7th, 2026, 11:00PM CST

If you have any questions, please contact Bazaarvoice Support.
Apr 7, 16:09 CDT
Identified - Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

April 7th, 2026, 5:00PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 7, 10:33 CDT
Apr 9, 2026
Apr 8, 2026
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Conversations Degradation
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Apr 1, 05:14 CDT
Update - Bazaarvoice is currently monitoring our Conversations infrastructure to ensure there is no further impact on service stability. You can expect our next scheduled update at the time noted below; however, we will reach out sooner if there are any significant developments.

NEXT UPDATE:
April 1st, 2026, 10 AM CST

[1389]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 31, 22:54 CDT
Update - We are continuing to monitor for any further issues.
Mar 31, 22:49 CDT
Update - Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 10 PM CST
Mar 31, 12:55 CDT
Update - Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 1 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 31, 07:02 CDT
Update - Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 7 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 31, 01:36 CDT
Monitoring - Bazaarvoice has made significant progress in addressing the service degradation within the Conversations platform. We are pleased to confirm that both EU and US-based clients are no longer affected. Our team is now in a period of active monitoring to ensure stability, and we remain fully committed to restoring normal service for any remaining users as quickly as possible.

NEXT UPDATE:
March 31st, 2026, 7:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Legacy (PRR) Platform - Content Display
Legacy (PRR) Platform - Content Submission
Legacy (PRR) Platform - API Services
Conversations Platform - Content Display
Conversations Platform - Content Submission
Conversations Platform - API Services
Mar 30, 20:52 CDT
Update - Bazaarvoice is making steady progress in resolving the service degradation within the Conversations platform. We are pleased to confirm that EU clients are no longer affected. While some US-based clients may still experience issues, performance is beginning to stabilize. We remain fully committed to restoring normal service for all remaining users as quickly as possible.

NEXT UPDATE:
March 30th, 2026, 10:30 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Legacy (PRR) Platform - Content Display
Legacy (PRR) Platform - Content Submission
Legacy (PRR) Platform - API Services
Conversations Platform - Content Display
Conversations Platform - Content Submission
Conversations Platform - API Services
Mar 30, 20:10 CDT
Update - To help stabilize, Bazaarvoice is temporarily disabling syndication for US clients. Some clients may still see cached syndicated content displaying but new syndicated content will not appear. Other clients may see all syndicated content temporarily missing from display.

NEXT UPDATE:
March 30th, 2026, 7.00 PM CST
Mar 30, 15:58 CDT
Update - Bazaarvoice is continuing to remediate the degradation of service for Conversations. Clients on EU are no longer impacted. US clients are still impacted but should be seeing some improvement. Bazaarvoice will continue to work towards full restoration of service for all clients.

NEXT UPDATE:
March 30th, 2026, 4.30 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 30, 14:49 CDT
Identified - Bazaarvoice is currently experiencing a degradation of service affecting Conversations display (Rating Summary, Review Display, etc.) and the Conversations API service. Clients using BV-hosted display may see slow load times or failure to load. Clients using the API may experience timeouts and errors.

Bazaarvoice has identified the root cause of the issue and is working to resolve it. Infrastructure is also being refreshed and scaled up to compensate in the meantime.

NEXT UPDATE:
March 30th, 2026, 3:00 PM CST
Mar 30, 12:32 CDT
Mar 31, 2026
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Degradation – Stale data in Reports and Insights dashboards
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 27, 14:13 CDT
Update - Bazaarvoice has released a solution to the issue impacting Reports and Insights dashboards causing stale data. Our engineering team is now monitoring the matter to ensure that no issues persist. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 27th, 2026, 11:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 26, 12:04 CDT
Monitoring -

Custom Reports Data processing for March 25 is currently delayed.



Scheduled Reports: Generation for March 26 is currently paused. Our engineering team has identified the root cause and implemented a fix. We expect reports delivery to resume starting at 1:00 PM UTC (7:00 AM CST)



On-Demand Reports: While reports can be generated, "Yesterday" queries will not show updated data until 1:00 PM UTC (7:00 AM CST) .



Insights: Processing delays for March 25 have impacted data freshness. The standard 48-hour window has been extended; currently, Insights reflect data from 72 hours ago.



Next Steps

We are actively working to restore full functionality and will provide an update at the time designated below, or sooner if new information becomes available. We apologize for the inconvenience.



NEXT UPDATE:
March 26th, 2026, 11:00 AM CST
Mar 26, 06:00 CDT
Identified - Bazaarvoice has identified an issue impacting the Reports and Insights dashboards causing stale data. Our engineering team has identified the root cause and is actively working to restore the functionality to the Portal Reports and Insights. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 26th, 2026, 8:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 26, 01:53 CDT
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