Resolved -
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Sep 4, 16:36 CDT
Update -
Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 5th, 2024, 4:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Sep 4, 15:55 CDT
Update -
Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 4th, 2024, 4:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Sep 3, 14:49 CDT
Update -
Bazaarvoice continues to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 3rd, 2024, 4:00 pm CST
Aug 30, 15:10 CDT
Monitoring -
Bazaarvoice has completed the backfilling of review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will continue to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
August 30th, 2024, 4:00 pm CST
Aug 29, 15:32 CDT
Identified -
Bazaarvoice is currently backfilling review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
August 29th, 2024, 4:00 pm CST
Aug 28, 15:49 CDT
Update -
Bazaarvoice has identified a root cause, and continues to investigate an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
August 28th, 2024, 4:00 pm CST
[1256]
Aug 27, 15:52 CDT
Investigating -
Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
August 27th, 2024, 4:00 pm CST
[1256]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Aug 27, 09:40 CDT