Update - Bazaarvoice has committed to rerunning affected reports for clients and has begun this effort. This incident will remain open as work continues on this remediation step.
NEXT UPDATE: February 5th, 2026 3:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Feb 05, 2026 - 10:57 CST
Monitoring - Bazaarvoice has identified an issue impacting Portal Reports. Ad-hoc reports are not impacted, but any recurring reports using the templates below run from Jan. 31 4am CST until Feb. 4 12.30pm CST will have either arrived blank or been delayed. Recurring reports after the end time are not impacted, as the root cause was addressed. Bazaarvoice is currently reviewing potential remediation actions for the impacted reports. Clients can manually run reports in the meantime if data is needed sooner.
Affected templates: Coverage Opportunity, Multi-instance R&R key metrics, Multi-instance Network impact, Message Engagement, Network Content Response Efficiency, Conversion Impact Report e-Commerce, Conversion Impact Report non-Commerce, Vendor Scorecard, Network reviews & responses, Network questions & answers, Sampling Campaign Performance, ReviewSource Impact on Destination Sites, Connections brand engagement, ReviewSource Native Impact, Popular products with few reviews, Adverse and legally sensitive syndicated content, ReviewSource Impact on Destination Products, Popular categories with few reviews, Network Performance, Network Sentiment, Popular brands with few reviews, Network Common Keywords - All Network Reviews
NEXT UPDATE: February 5th, 2026 11:00AM CST
Feb 04, 2026 - 13:21 CST
Conversations Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Vibe
Operational
90 days ago
99.98
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
99.98
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Contextual Commerce (CoCo)
Operational
90 days ago
99.91
% uptime
Today
Creator Marketing
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Operational
90 days ago
99.88
% uptime
Today
Portal Applications
Operational
90 days ago
99.75
% uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
99.85
% uptime
Today
Configuration Hub
Operational
90 days ago
99.85
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
Operational
90 days ago
99.85
% uptime
Today
Brand Edge
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
99.94
% uptime
Today
Case Submission
Operational
90 days ago
99.84
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Hybris
Operational
90 days ago
100.0
% uptime
Today
Salesforce Commerce Cloud
Operational
90 days ago
100.0
% uptime
Today
Magento
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Feb 3, 13:59 CST
Monitoring -
Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.
NEXT UPDATE: February 3rd, 2026, 2:00PM CST
Feb 3, 11:11 CST
Update -
Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.
NEXT UPDATE: February 3rd, 2026, 2:00PM CST
Feb 3, 11:11 CST
Identified -
Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.
Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: February 3rd, 2026, 11:30AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 3, 10:15 CST
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 28, 12:46 CST
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of the Vibe Portal. We found out that some users are unable to login to the Bazaarvoice Vibe Portal. Kindly note that this issue does not affect Ratings and Reviews Portal (portal.bazaarvoice.com). A root cause is yet to be determined but we are actively investigating. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 28th, 2026, 3:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 28, 11:55 CST