Bazaarvoice has verified that the issue has been resolved and is closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 06, 2024 - 11:52 CDT
Update
Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 9th, 2024, 12:00 pm CST
Posted Sep 06, 2024 - 11:32 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 6th, 2024, 12:00 pm CST
Posted Sep 05, 2024 - 09:04 CDT
Investigating
Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 5th 2024, 10:00 am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 05, 2024 - 04:41 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).