SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 25, 2026 - 17:33 CDT
Update
Bazaarvoice continues implementation of an update to prevent rare delays in review processing. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 25th, 2026, 11:00AM CST
Posted Mar 23, 2026 - 11:54 CDT
Identified
Bazaarvoice has identified the root cause and recovery is in process. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 23rd, 2026, 11:00AM CST
Posted Mar 20, 2026 - 17:01 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 20th, 2026, 5:00PM CST
Posted Mar 20, 2026 - 09:14 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 19th, 2026, 5:00PM CST
Posted Mar 18, 2026 - 18:00 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 18th, 2026, 5:00PM CST
Posted Mar 17, 2026 - 16:57 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 17th, 2026, 5:00PM CST
Posted Mar 16, 2026 - 16:47 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 16th, 2026, 5:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Mar 16, 2026 - 09:33 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 16th, 2026, 06:00AM CST
Posted Mar 16, 2026 - 00:01 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 15th, 2026, 11:00PM CST
Posted Mar 15, 2026 - 16:59 CDT
Investigating
Bazaarvoice has identified an issue that is causing an intermittent delay with review processing(new and updated reviews) for a small subset of clients. We are continuing to investigate the root cause and will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE: March 15th, 2026, 6:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Mar 15, 2026 - 11:37 CDT
This incident affected: Conversations Platform (Content Submission).