SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 10, 2026 - 10:13 CDT
Update
Bazaarvoice continues to monitor to ensure a full resolution. To review content that may have not triggered an alert, a Portal Report can be generated by following the steps below:
1. Portal > Insights > Reports 2. New report > Download reviews... 3. Apply desired Filters > Run report
NEXT UPDATE:
April 10th, 2026, 12:00PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 09, 2026 - 11:19 CDT
Monitoring
Bazaarvoice has applied a fix and continues to monitor the situation to ensure a full resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 9th, 2026, 11:00AM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 08, 2026 - 10:53 CDT
Update
Bazaarvoice is currently investigating a technical issue affecting Portal Alerts that specifically use Moderation Status filters. While these event-triggered notifications are currently failing to send, all other alert types - including those for Content, Products, and Product Feeds - remain fully operational.
Our engineering team has identified the root cause and is currently working on a fix. We will provide a further update at the time noted below or as soon as more information is available.
NEXT UPDATE:
April 8th, 2026, 3:00AM CST
[1391]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 07, 2026 - 20:28 CDT
Identified
Bazaarvoice has identified a failure of event-triggered Portal Alerts that have a Moderation Status selection. Other alerts with Content, Products, or Product Feed selections remain operational.
A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 7th, 2026, 9:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 07, 2026 - 14:08 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).