Bazaarvoice Status - Degradation - Connections Portal: Content responses failing to submit

Degradation - Connections Portal: Content responses failing to submit

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved, the Connections service is fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Sep 04, 2024 - 15:46 CDT

Monitoring

Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
September 4th, 2024, 4:00 pm CST

Posted Sep 03, 2024 - 17:07 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of the Connections Portal: Both Q&A and R&R responses failing to submit. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
September 4th, 2024, 12:00 pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Sep 03, 2024 - 14:43 CDT

This incident affected: Bazaarvoice Portal (Connections).