SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 28, 2025 - 08:21 CDT
Monitoring
Bazaarvoice has identified the root cause and applied a fix to mitigate the issue. However, it will require further monitoring to ensure it does not re-occur. We will provide an update at the designated time below or when new information becomes available.
[1352]
NEXT UPDATE: Oct 28th, 2025, 3PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll-free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30 am - 5:00 pm GMT on regular UK business days and 9 am - 5 pm AEST on regular APAC business days)
Posted Oct 28, 2025 - 04:17 CDT
Update
The API is working fine. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1352]
NEXT UPDATE: Oct 28th, 2025, 04:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Oct 28, 2025 - 01:15 CDT
Identified
Bazaarvoice has identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may be unable to see any content. However, submissions are not affected.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1352]
NEXT UPDATE: Oct 28th, 2025, 04:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll-free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30 am - 5:00 pm GMT on regular UK business days and 9 am - 5 pm AEST on regular APAC business days)
Posted Oct 27, 2025 - 19:50 CDT
Investigating
Bazaarvoice has identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may be unable to see any content. However, submissions are not affected.
Clients using the Conversations API might also experience high response times, timeouts, and may be unable to retrieve content.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1352]
NEXT UPDATE:
October 27th, 2025, 8:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Oct 27, 2025 - 17:03 CDT
This incident affected: Legacy (PRR) Platform (Content Display, API Services) and Conversations Platform (Content Display, API Services).