Degradation – Stale data in Reports and Insights dashboards

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Mar 27, 2026 - 14:13 CDT

Update

Bazaarvoice has released a solution to the issue impacting Reports and Insights dashboards causing stale data. Our engineering team is now monitoring the matter to ensure that no issues persist. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 27th, 2026, 11:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Mar 26, 2026 - 12:04 CDT

Monitoring

Custom Reports Data processing for March 25 is currently delayed.

Scheduled Reports: Generation for March 26 is currently paused. Our engineering team has identified the root cause and implemented a fix. We expect reports delivery to resume starting at 1:00 PM UTC (7:00 AM CST)

On-Demand Reports: While reports can be generated, "Yesterday" queries will not show updated data until 1:00 PM UTC (7:00 AM CST) .

Insights: Processing delays for March 25 have impacted data freshness. The standard 48-hour window has been extended; currently, Insights reflect data from 72 hours ago.

Next Steps

We are actively working to restore full functionality and will provide an update at the time designated below, or sooner if new information becomes available. We apologize for the inconvenience.

NEXT UPDATE:
March 26th, 2026, 11:00 AM CST

Posted Mar 26, 2026 - 06:00 CDT

Identified

Bazaarvoice has identified an issue impacting the Reports and Insights dashboards causing stale data. Our engineering team has identified the root cause and is actively working to restore the functionality to the Portal Reports and Insights. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 26th, 2026, 8:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Mar 26, 2026 - 01:53 CDT

This incident affected: Bazaarvoice Portal (Portal Applications).