SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 18, 2024 - 04:44 CDT
Update
Bazaarvoice continues to monitor the applied fix to ensure it fully resolved the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 18th, 2024, 7:00 AM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 17, 2024 - 14:24 CDT
Update
Bazaarvoice is further monitoring the situation to make sure that the applied fix has completely resolved the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 17th, 2024, 3:00PM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 17, 2024 - 07:27 CDT
Update
Bazaarvoice continues to monitor the situation to confirm the applied fix has resolved the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 17th, 2024, 7:00 AM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 16, 2024 - 13:51 CDT
Update
Bazaarvoice is continuing to monitor the situation to verify that the fix applied has fully resolved the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 16th, 2024, 3:00PM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 16, 2024 - 07:14 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 16th, 2024, 7:00 AM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 16, 2024 - 00:42 CDT
Investigating
Bazaarvoice has identified an issue that is causing the degradation of our export feeds (ratings feeds, client feeds, SEO feeds, etc) and is currently working to deliver these feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
SEPTEMBER 16th, 2024, 7:00AM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Sep 14, 2024 - 18:13 CDT
This incident affected: Conversations Platform (Feed Processing).