Bazaarvoice has completed remediation of the Displayable Content Export (DCE) data synchronization issue. All impacted records were restored to their correct state across all affected content regions.
This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 17, 2026 - 16:22 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available.
Next Update: July 17th, 2026, 15:00 CDT
Posted Jul 15, 2026 - 15:02 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available.
Next Update: July 15th, 2026, 15:00 CDT
Posted Jul 13, 2026 - 10:02 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Monday 13th July, or as new information becomes available.
Next Update: July 13th, 2026, 10:00 AM CDT [1408]
Posted Jul 10, 2026 - 10:02 CDT
Monitoring
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Friday 10th July, or as new information becomes available.
Next Update: July 10th, 2026, 10:00 AM CDT [1408]
Posted Jul 09, 2026 - 09:47 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
We are actively working on bulk generation of data. An update will be provided on Thursday 9th July, or as new information becomes available.
Next Update: July 9th, 2026, 10:00 AM CDT [1408]
Posted Jul 08, 2026 - 09:55 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
We are actively working on bulk generation of data. An update will be provided on Wednesday 8th July, or as new information becomes available.
Next Update: July 8th, 2026, 10:00 AM CDT [1408]
Posted Jul 07, 2026 - 11:28 CDT
Update
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available.
Next Update: July 7th, 2025, 10:00 AM CDT [1408]
Posted Jul 06, 2026 - 11:12 CDT
Identified
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 03, 2026 - 08:16 CDT
Monitoring
Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.
NEXT UPDATE:
July 6th, 2026, 8AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 02, 2026 - 14:24 CDT
This incident affected: Conversations Platform (Content Display, Syndication) and Bazaarvoice Portal (Portal Applications).