Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 04, 2024 - 16:36 CDT
Update
Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 5th, 2024, 4:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 04, 2024 - 15:55 CDT
Update
Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 4th, 2024, 4:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 03, 2024 - 14:49 CDT
Update
Bazaarvoice continues to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 3rd, 2024, 4:00 pm CST
Posted Aug 30, 2024 - 15:10 CDT
Monitoring
Bazaarvoice has completed the backfilling of review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will continue to monitor this situation closely and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: August 30th, 2024, 4:00 pm CST
Posted Aug 29, 2024 - 15:32 CDT
Identified
Bazaarvoice is currently backfilling review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: August 29th, 2024, 4:00 pm CST
Posted Aug 28, 2024 - 15:49 CDT
Update
Bazaarvoice has identified a root cause, and continues to investigate an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: August 28th, 2024, 4:00 pm CST
[1256]
Posted Aug 27, 2024 - 15:52 CDT
Investigating
Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: August 27th, 2024, 4:00 pm CST
[1256]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Aug 27, 2024 - 09:40 CDT
This incident affected: Conversations Platform (Content Display) and Bazaarvoice Portal (Portal Applications).